Refund policy

You have 30 days from the day your order arrives to ask for a return. Items must be unused and in their original packaging.

Large and heavy items

Large items that ship by freight are collected from your home by the carrier. Email us first: we send you the pickup quote before anything is booked, so you can decide with the numbers in front of you. If the return is not due to damage or our error, the quoted pickup cost is deducted from the refund. Where it makes sense, we will offer a partial refund so you can keep the item instead of sending it back.

How to start a return

Email us at support@eighthourdesk.com with your order number and the item you want to send back. We will reply with the return address and instructions. Please do not send anything back before you hear from us.

Refunds

Once we receive and inspect the returned item, we refund the original payment method. Your bank or card issuer decides how long the money takes to appear on your statement.

Return shipping

If the item arrived damaged or we sent the wrong item, we pay the return shipping. For a change of mind, the return shipping is paid by you.

Cancelled and undelivered orders

If we cannot ship within the time stated above, or within 30 days when no time is stated, we will notify you and offer you the choice of agreeing to a revised shipping date or cancelling your order for a full refund.

Items we cannot take back

Items that have been used or washed
Items returned without the original packaging
Items reported more than 30 days after delivery